• Each PERSON in Apptastic should have a User Account
• Support should have been a “Group” rather than a “User” account so that gmail, keep, etc could have been shared. Not sure if this can be changed without making a mess of everything.
• Should probably test with a [email protected] group

Support tasks could be created with Keep. Keep integrates directly with Gmail

• Kevin would get a change request in the email box and create a Keep Note with
  • the Retailer/Version as title
  • a point form list of changes
  • labelled as TODO.

• The Email is attached directly to the Keep note allowing the person responsible to see the email without having to search for it.

• The person that takes the task
  • assigns it to themselves
  • makes the change
  • labels it as DONE

• Kevin then
  • emails the user
  • archives the Note (which removes it from the board).