User Tools

Site Tools


public:tutorials:debugview

This is an old revision of the document!


How do I send Debug Information to APPtastic support?

If someone at Apptastic Tech Support asks for debug information, follow these steps:

  1. Download and Run Microsoft's DbgView.exe program.
  2. Start Speed-Quote.
  3. Save the debug information and email it to APPtastic Software support.

Download and Run Microsoft's DbgView.exe program

You can download DbgView from Microsoft's web site: http://technet.microsoft.com/en-ca/sysinternals/bb896647.aspx

Once the software is downloaded, you will need to run DbgView.exe. Once it is running it will look like this:

Start Speed-Quote

Start Speed-Quote as usual. Work with Speed-Quote until the issue that we are trying to resolve occurs. DebugView will start filling up with information that may help APPtastic support see what is happening in Speed-Quote. It will look like this:

Save the debug information and email it to APPtastic Software support

Save the debug information by clicking the File Menu in DebugView and

public/tutorials/debugview.1402500519.txt.gz · Last modified: (external edit)

Donate Powered by PHP Valid HTML5 Valid CSS Driven by DokuWiki