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How do I send Debug Information to APPtastic support?

If someone at Apptastic Tech Support asks for debug information, follow these steps:

  1. Download and Run Microsoft's DbgView.exe program.
  2. Start Speed-Quote.
  3. Save the debug information and email it to APPtastic Software support.

Download and Run Microsoft's DbgView.exe program

You can download DbgView from Microsoft's web site: http://technet.microsoft.com/en-ca/sysinternals/bb896647.aspx

Once the software is downloaded, you will need to run DbgView.exe. Once it is running it will look like this:

Start Speed-Quote

Start Speed-Quote as usual. Work with Speed-Quote until the issue that we are trying to resolve occurs. DebugView will start filling up with information that may help APPtastic support see what is happening in Speed-Quote. It will look like this:

Save the debug information and email it to APPtastic Software support

Save the debug information by clicking the File Menu in DebugView and selecting “Save As…”. Email the saved .log file to [email protected]

public/tutorials/debugview.1402500911.txt.gz · Last modified: (external edit)

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